Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone number

• Project address, city, state, ZIP code, town, or general project location

• Information submitted through our contact, project inquiry, consultation, or Rescue My Room forms

• Room dimensions, floor plans, photographs, videos, inspiration images, and other project materials

• Information about your home, property, project, design preferences, budget, timeline, and desired services

• Information you provide during consultations or other communications with us

• Billing and transaction-related information when you purchase or book a service

• Any other information you choose to provide
   

We may also automatically collect certain technical information when you use our website, such as your browser type, device type, IP address, general location, pages visited, referring website, and information about how you interact with our website.
 

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and communicate with prospective and existing clients

• Determine whether a project is appropriate for our services

• Schedule and provide consultations and interior design services

• Prepare proposals, design concepts, recommendations, plans, presentations, and other project deliverables

• Manage client relationships and projects

• Process service bookings and payments

• Coordinate services with contractors, tradespeople, vendors, suppliers, delivery providers, or other project professionals when applicable

• Provide customer service and administrative support

• Maintain our business records

• Improve our website, services, and client experience

• Understand how visitors use our website

• Send service-related communications

• Send marketing communications where permitted and where you have provided appropriate consent

• Protect our business, website, clients, and legal rights

• Comply with applicable legal and regulatory obligations
   

We do not sell your personal information.
 

3. Project Photographs, Plans and Design Information

As part of our interior design services, you may provide photographs, videos, measurements, floor plans, inspiration images, or other information relating to your home or project.
 

We use these materials as necessary to evaluate your inquiry and provide the requested design services.

Submission of project photographs or other materials does not automatically grant RCM Design Group permission to publicly use those materials for marketing or portfolio purposes.
 

Where applicable, permission to photograph or publicly feature a completed project may be requested separately through a client agreement, photography release, project documentation, or other written consent.
 

4. Rescue My Room Submissions

When you submit a Rescue My Room inquiry, we may collect information about your room, property, location, design preferences, budget, existing furnishings, project goals, photographs, measurements, and other information necessary to evaluate the project.
 

Submitting a Rescue My Room inquiry does not create a designer-client relationship or guarantee that RCM Design Group will accept the project.
 

Information submitted through the inquiry form will be used primarily to evaluate your project, communicate with you, and provide services if your project proceeds.
 

5. Payments

When you book or purchase a service through our website, payment information may be processed by third-party payment providers.
 

RCM Design Group does not necessarily receive or store your complete payment-card information. Payment providers process such information according to their own privacy and security practices.
 

We may retain transaction information necessary for accounting, invoicing, recordkeeping, refunds, dispute resolution, and other legitimate business purposes.
 

6. Website Hosting and Third-Party Service Providers

Our website is hosted using Wix and may use Wix services and other third-party technologies to provide website functionality, forms, bookings, analytics, communications, payments, and related services.
 

These service providers may process information on our behalf as necessary to provide their services.
 

We may also use third-party service providers in connection with:

• Email communications

• Scheduling and appointment management

• Payment processing

• Accounting and bookkeeping

• Cloud storage

• Website analytics

• Project management

• Design software

• Contractors and trade professionals

• Vendors and suppliers

• Delivery and installation services
   

We only share information with third parties when reasonably necessary for legitimate business purposes, to provide requested services, with your authorization, or as required by law.
 

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, analyze visitor behavior, and improve website performance.
 

Some cookies may be necessary for the website to function, while others may support analytics or other optional features.

Depending on your location and applicable law, you may be presented with options for managing non-essential cookies.
 

You may also adjust cookie settings through your browser. Disabling certain cookies may affect the functionality of some parts of the website.
 

8. Marketing Communications

If you choose to subscribe to marketing communications from RCM Design Group, we may use your contact information to send design updates, company news, service announcements, educational content, promotions, or similar communications.
 

You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.
 

Submitting a project inquiry or contacting RCM Design Group does not, by itself, mean that you have agreed to receive unrelated marketing communications where separate consent is required.
 

9. How We Share Information

We may disclose personal information:

• To service providers that assist us in operating our business

• To contractors, vendors, suppliers, tradespeople, delivery providers, or other professionals involved in your project when necessary

• When you direct or authorize us to do so

• To professional advisers such as accountants, attorneys, or insurers where appropriate

• To comply with applicable laws, regulations, legal proceedings, court orders, or governmental requests

• When reasonably necessary to protect our rights, property, business, clients, users, or others

• In connection with a merger, sale, restructuring, financing, acquisition, or transfer of some or all of our business assets
   

We do not sell personal information to third parties for monetary compensation.
 

10. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
 

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. You should therefore use appropriate care when transmitting information electronically.
 

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining project and business records, meeting accounting or tax requirements, resolving disputes, enforcing agreements, and complying with applicable legal obligations.
 

Retention periods may vary depending on the nature of the information and our relationship with you.
 

12. Your Privacy Choices and Rights

Depending on where you live and the laws applicable to your personal information, you may have rights concerning the information we maintain about you.
 

These may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Request information about how your personal information is used or disclosed
   

Certain requests may be subject to legal, contractual, recordkeeping, or other legitimate business requirements.
 

To make a privacy-related request, contact us using the information provided below.
 

13. United States and Trinidad & Tobago

RCM Design Group serves clients in Northern Virginia, United States, and Trinidad & Tobago.
 

Because we operate and use service providers across jurisdictions, information may be processed or stored in a country other than the country in which you reside.
 

Where required, we will handle personal information in accordance with applicable privacy and data-protection requirements.
 

14. Children's Privacy

Our website and interior design services are intended for adults and are not directed toward children.
 

We do not knowingly collect personal information directly from children through this website. If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to delete it.
 

15. External Links

Our website may contain links to third-party websites, platforms, social media services, vendors, or other external resources.
 

RCM Design Group is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external website you visit.
 

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, website, business practices, technology, or legal requirements.
 

When changes are made, the updated policy will be posted on this page and the Last Updated date will be revised.
 

Your continued use of the website after an updated Privacy Policy is posted constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
 

17. Contact Us

If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact:
 

RCM Design Group
Northern Virginia, United States | Trinidad & Tobago
Email: info@rcmdesign.co